Appointments can be made by:
- Using our online service 'Patient Triage' - Please CLICK HERE to use.
- telephoning 0117 954 9828 (please be aware phones are very busy all day)
- by calling in at the surgery
All GP appointment requests go onto our Clinical Assessment Screen. Our Health Navigators will ask questions about your condition and needs and document it for the GP. If an appointment is deemed appropriate, the GP will then make a decision on the clinical urgency for an appointment. You will then be booked either into a same day or next day appointment or within 4 weeks (depending on urgency).
We work hard to make as many appointments available as we can. However, demand for appointments outstrips supply. Please try to assist us by considering other sources of advice and support, so that appointments are available for those who need them.
NHS 111 gives good advice about colds, sore throats, coughs and other common ailments, your local pharmacist can advise you about these issues too, and injuries should be dealt with at A&E department or Minor Injuries Unit.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11:00. The doctor will telephone you back to discuss your symptoms with you before the visit is arranged.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancellations & Reminders
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.