When you call you will speak to one of our fabulous Receptionists. They will need to know a little about the problem you are calling about. Please give them as much information as you can. It will remain confidential.
We have a range of different clinical staff and the Receptionists will try to get you to see the most appropriate person. That is why they need the information about your condition. You could be directed to a GP, a Nurse, a Nurse Associate, a Physicians Associate, a Clinical Pharmacist or a First Contact Physiotherapist. Help us to help you get the help that you need.
We know our phone lines are often busy. We are keen to ensure they are available for those who require our help urgently or have no other means to access our services. For routine queries or appointment requests, why don't you complete an e-consult? Once complete, you will get a response from a clinician via a telephone call, an email or a text advice message; or you will be redirected to other associated services who will be able to advise, such as a local pharmacist. It might save you waiting time and you won't wait any longer. All e-consults are triaged in the same timescale as a telephone request for an appointment (and sometimes more quickly).
Please note that due to Covid-19 restrictions, online appointment booking is currently unavailable. Some problems may require clinical triage by phone before a face to face appointment can be booked. Reception will book you in for a call back and a clinician will contact you and arrange the next most appropriate steps.
The reception area is open for you to communicate with our reception team directly if necessary. Try to avoid attending where possible to minimise any possible spread of the virus.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11:00. The doctor will telephone you back to discuss your symptoms with you before the visit is arranged.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancellations & Reminders
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.