Appointments

Appointments System

PLEASE BE AWARE THAT DURING THE COVID19 PANDEMIC WE ARE TELEPHONING ALL OUR PATIENTS FIRST. WE ARE NOT BOOKING ROUTINE APPOINTMENT DURING THIS TIME

Our registered patients can pre-book their appointments by telephoning the medical centre on 0117 9549828 and speaking to a receptionist. You can now also book an appointment on line (and also register to use this service) by clicking on the link at the top of this page.

 ‘GP appointments are now available in your area during the evenings and at the weekend. To book an appointment, contact your practice.’ 

Practice Nurses

PLEASE BE AWARE THAT DURING THE COVID19 PANDEMIC WE ARE TELEPHONING ALL OUR PATIENTS FIRST. WE ARE NOT BOOKING ROUTINE APPOINTMENT DURING THIS TIME

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.

Telephone Consultations

You can also book telephone consultations with a doctor if you are registered here. You will need to ring the surgery on 0117 9549828 and our reception team will arrange this for. Unfortunately we can only give you a rough guide as to the time the doctor will call you back.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11:00. The doctor will telephone you back to discuss your symptoms with you before the visit is arranged.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.