You and your general practice
Your Guide to General Practice
Knowing what to expect from your general practice can help you get the care you need, when you need it.
The NHS has put together a clear guide that explains:
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How to contact your practice – by phone, online, or in person
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What happens when you ask for an appointment
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Who you might see – from clinicians such as GPs, nurses or pharmacists
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What to do if the practice is closed or it’s an emergency
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How to register with a practice, even if you don’t have ID, a fixed address or are new to the UK
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Your rights and responsibilities – including extra support if you need it, and how to give feedback
The guide also shares simple ways you can help your practice, such as preparing for appointments, cancelling if you cannot attend, and using the NHS App.