Make a complaint

At Broadmead Medical Centre, we value patient feedback to help us review and improve the services we offer. There are different ways you can send us feedback. Find more information about giving feedback or making a complaint below.

Want to make a suggestion to the practice?

Your comments and suggestions are important to us. If you have a suggestion or any other feedback, please use the email bnssg.admin.bmc@net.net to let us know.

Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

Want to make a complaint?

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please send an email to the practice using bnssg.admin.bmc@nhs.net to let us know.

How to make a complaint about an NHS service

If you’re unhappy with an NHS service, then it’s worthwhile talking about your concerns with us early on, as we may be able to sort it quickly.

If you would prefer to speak to someone else outside of our surgery, then you can contact the Patient Advice and Liaison Service (PALS). This is a free, confidential and independent service that you can use to talk to someone who understands the complaints process and can offer some guidance and support.

Patient Advice and Liaison Service page on the NHS website

Complaining about NHS services

You can find more information about making a complaint about NHS services on the NHS website.

Go to the How to complain page on the NHS website