When you call you will speak to one of our fabulous Receptionists. They will need to know a little about the problem you are calling about. Please give them as much information as you can. It will remain confidential.
We have a range of different clinical staff and the Receptionists will try to get you to see the most appropriate person. That is why they need the information about your condition. You could be directed to a GP, a Nurse, a Nurse Associate, a Physicians Associate, a Clinical Pharmacist or a First Contact Physiotherapist. Help us to help you get the help that you need.
We know our phone lines are often busy. We are keen to ensure they are available for those who require our help urgently or have no other means to access our services. For routine queries or appointment requests, why don't you complete an e-consult? Once complete, you will get a response from a clinician via a telephone call, an email or a text advice message; or you will be redirected to other associated services who will be able to advise, such as a local pharmacist. It might save you waiting time and you won't wait any longer. All e-consults are triaged in the same timescale as a telephone request for an appointment (and sometimes more quickly).
Please note that due to Covid-19 restrictions, online appointment booking is currently unavailable. Some problems may require clinical triage by phone before a face to face appointment can be booked. Reception will book you in for a call back and a clinician will contact you and arrange the next most appropriate steps.
The reception area is open for you to communicate with our reception team directly if necessary. Try to avoid attending where possible to minimise any possible spread of the virus.